Parlor Textiles | Home Decor Fabrics

Customer Service

Additional information about our products may be found on the Company & Products page and the FAQs page.


Email: info@parlortextiles.com       Phone: (910) 467-7650

Mailing List

Join our list to hear about sales and new products:

Samples & Custom Products

Looking for samples? Click the Samples page on the Shop page to view our samples policy and place an order.


Contact us if interested in custom finished products such as pillow covers and table cloths. Custom colorways and design modification also are available with a minimum purchase and for an additional fee.

Trade Accounts

Parlor Textiles values its trade partners and offers special pricing (with a minimum purchase) to trade clients. To apply for a trade account click here.


To log in to an existing trade account click here. (Note that trade pricing will appear only after an item has been added to the cart.)

Return Policy

Our fabrics and pillows are made to order or produced in small quantities; therefore, returns are allowed only if the product received is defective. We encourage you to request samples of our fabrics for color matching purposes and to read about our products to ensure your satisfaction. If your order arrives damaged contact us immediately so that we can replace your product as quickly as possible.

Forms of Payment

We accept Mastercard, Visa, and American Express.

Domestic Shipping

Fabrics can be shipped folded in a box via UPS Ground or on a bolt via FedEx Ground. (Any wrinkling that may occur from folding during shipping can be remedied with a quick iron.) Please be aware that bolt shipping costs considerably more given the oversized dimensions of the package. For additional shipping options place your order by phone at (910) 467-7650.


All orders shipped within North Carolina will include sales tax.

International Shipping

Our fabric yardage and pillow covers can be shipped to most international destinations.

 

Canada: Orders will ship folded in a box via UPS Canada Standard. If you would like to have your fabric order shipped rolled on a bolt, please call us at 910.467.7650 to place your order.


All Other Countries: Orders will ship in a box via USPS International Priority Mail.


Please note that shipping costs do not include any taxes or duties levied by the destination country; these are the responsibility of the purchaser. Please also note that occasionally delivery of a package can be delayed by customs processing in the destination country.

Privacy & Security

We respect your concerns about privacy and want you to know that your email address and other personal information will never be leased or sold to a third party. Your email address will be used only to contact you about your order or provide you with occasional updates if you have chosen to receive those. Orders placed on our site are encrypted using SSL technology, so your transaction is protected. We also utilize a TrustLogo which allows our customers to have our identity validated by a third party simply by mousing over the TrustLogo during checkout.